When Ernesto and Vienna Flores opened Tukasa Creations about ten years ago in Corpus Christi, Texas, they did so with the intention of providing many flooring choices that enabled customers to express their personal style.
“We understand how difficult it can be to find just the right flooring for your home or business,” Vienna Flores said. “It’s important to know what you’re talking about and help a customer decide upon the best options.”
Drawing on past experience in the construction industry, the Flores knew first-hand that excellent service and high quality products would not only enable the store to meet customer needs, but give it a leg up on the competition. This commitment played a major role in Tukasa Creations’ ability to withstand the recession. “We follow advice from our suppliers,” Vienna Flores explained. “When I opened the business, every time a (supplier) rep came in the door, I spoke to them for a couple of hours, asking them to teach me what was new.”
Tukasa Creations was recognized last year as the best Mohawk Color Center Elite Dealer in the South Central region. The store continually updates its 8,000-square-foot showroom to keep it fresh with the latest styles, colors and products available. The showroom features luxurious carpets in thousands of colors and patterns, exotic and domestic hardwoods, diverse styles and designs of intricate patterned tile, laminates, vinyl sheet and floor tile.
“From the moment you walk through the door, you will feel comfortable, relaxed and welcome in our store,” Vienna Flores said. “Upon choosing their flooring needs, we will remain in constant communication with customers to update their order process, the delivery process and the installation time frame.” Certified installers handle flooring installations.
An extensive product selection merchandised in an attractive showroom combined with quality customer service has proven to be a winning combination for a dealer which has managed to grow its business despite a recessionary business climate. “We try to help customers as much as we can,” Vienna Flores said. “We have knowledge we can pass on to help the customer make the right flooring decision.”
Ernesto & Vienna Flores of Tukasa Creations credit much of their success to providing exceptional customer service from start to finish.
Imagination is more important than knowledge. - Albert Einstein