Drawing on past experience in the construction industry, the Flores knew first-hand that excellent service and high quality products would not only enable the store to meet customer needs, but give it a leg up on the competition.
This commitment played a major role in Tukasa Creations’ ability to withstand the recession. “We follow advice from our suppliers,” Vienna Flores explained. “When I opened the business, every time a (supplier) rep came in the door, I spoke to them for a couple of hours, asking them to teach me what was new.”
Tukasa Creations was recognized in 2011 and 2014 as the best Mohawk Color Center Elite Dealer in the South Central
region. The store continually updates its 8,000-square-foot showroom to keep it fresh with the latest styles, colors and products available. The showroom features luxurious carpets in thousands of colors and patterns, exotic and domestic hardwoods, diverse styles and designs of intricate patterned tile, laminates, vinyl sheet and floor tile.
“From the moment you walk through the door, you will feel comfortable, relaxed and welcome in our store,” Vienna Flores said. “Upon choosing their flooring needs, we will remain in constant communication with customers to update their order process, the delivery process and the installation time frame.” Certified installers handle flooring installations.
An extensive product selection merchandised in an attractive showroom combined with quality customer service has proven to be a winning combination for a dealer which has managed to grow its business despite a recessionary business climate. “We try to help customers as much as we can,” Vienna Flores said. “We have knowledge we can pass on to help the customer make the right flooring decision.”Ernesto & Vienna Flores of Tukasa Creations credit much of their success to providing exceptional customer service from start to finish. Visit our Contact page to get in touch.